Lavish Encouragement

  Aunt Mabel was born in 1911. If you were born in 1911, you might have grown up hearing a lot about Lincoln’s assassination, a grandmother who died while giving birth to your mother, and all about the heroes and horrors of Gettysburg. Instead of waiting in line with...

Culture vs Strategy

  When I launched my business with NSA over 25 years ago, I had a couple of very important things going for me. I had great sponsors—Curt and Jackie Beavers—and I heard superb training that made clear what I needed to do to be successful and to make money. Today, I...

Heart-Centered Listening

The ultimate frontier for me as a leader is learning to become a world-class listener. We hear a lotabout coaching others on our teams. But know this: the most important skill is listening. Some call itHeart-Centered Listening.  In high school, college and graduate...